Guest Service Agent

Job description

Do you have what it takes?

Park Centraal is one of Amsterdam’s best city centre locations and adapts to the vibe of the city; positioned in between the famous Leidseplein, Museumplein and the fashion district, Park Centraal is right where you want to be.

Working at Park Centraal means you are working in an international and young team with a lot of opportunities to improve your career and yourself. We offer you a lot of trainings on the job to gain insight in the hotel. Each employee is appreciated for their work and as long as you show dedication, everything is possible.



The Guest Service Officer (Duty Manager) is responsible for welcoming and serving VIP guests, providing guests with information and complaint handling. The Guest Service Officer makes sure that the quality of service and guest satisfaction is of the highest level possible. You are aware of all activities in and around the hotel and report this in the Duty Report. Furthermore, you are responsible for implementing of and overseeing compliance with procedures and house rules. Next to that, you will be responsible for the guest reviews. Ensuring health & safety in and around the hotel is of the utmost importance in this position. Next to this, you support the daily operations of the various departments.

Requirements

Personal Profile:

For this position we are looking for an energetic, enthusiastic and committed colleague with a high sense of responsibility. The suitable candidate has affinity with the hotel industry, is a good team player, has problem-solving skills, creative mindset regarding complaint handling and is helpful and hospitable.


Job requirements:

  • MBO diploma or Bachelor degree, preferably MHS/HHS or tourism education;
  • 1-2 years of relevant work experience;
  • Fluency in Dutch and English (verbal and written);
  • Knowledge of Opera is a plus;
  • Quality and guest satisfaction are at the top of your list;
  • You are representative and have a sparkling personality;
  • You are stress resistant, guest-oriented and flexible;


Park Centraal offers excellent primary- and secondary working conditions (market conformity), training- and development program, travel allowance, collectivity discount on health insurance, business fitness and employee discounts in the Netherlands and abroad.


Park Centraal is part of Europe Hotels Private Collection (EHPC); an independent hotel company based in Amsterdam and founded by entrepreneur Liran Wizman. EHPC has been transforming the boutique hospitality scene across Europe by creating locally inspired concepts and brands in dynamic locations, bringing an artful touch and fresh energy to the neighborhoods in which they


Interested?

I am looking forward receiving your CV and your motivation letter! You can apply via the button or apply via Hidde.Faber@ehpc.com. For further information call +31 (0)20 710 72 94